Frequently Asked Questions
Everything you need to know about bringing your dream home to life.
What is the typical shipping timeframe for furniture items?
Standard delivery for furniture and large home decor items typically takes 7-14 business days, depending on your location and the specific carrier used.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee, which includes professional assembly and the removal of all packaging materials from your home.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please note that custom-made or final sale items are non-returnable.
Are your materials sustainably sourced?
Gardena is committed to sustainability. Over 80% of our wood products are FSC-certified, and we prioritize eco-friendly fabrics and low-VOC finishes in our manufacturing process.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status at any time by logging into your Gardena account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.